For the teams who build it and support it
Customer Support
Built for Developers
Help users find answers, report problems, and share the context your team needs to debug them. All from your app.
Free plan · 25 diagnostic sessions a month · No credit card
One place to start. Three ways to help.
A question. A conversation. A clearer bug report.
Your answers,
right in your app.
Write an article once. Let customers browse your help content without leaving your product.
This is our live Help Center. Open an article to try it.
See publishing options →Already have a support inbox? Send a diagnostic link in the conversation you’re already having. See how it works →
Less back-and-forth
From “it’s broken”
to a useful next step.
Built for small SaaS teams where the developers also answer customer questions.
Read the debugging workflow →- 01
Add Clairvio to your app.
Install your widget and publish your first help articles.
- 02
Let the customer show you.
Collect a message. If you need a reproduction, use the widget or send a diagnostic link.
- 03
Investigate with browser context.
Review captured actions, console output, and requests. Ask the customer to repeat the affected steps after recording starts.
The support essentials, included
Every plan includes Help Center articles, the support widget, and support messages. Choose your plan by diagnostic session allowance, recording retention, and workspaces.
Simple, predictable pricing
Start for free. Upgrade when you need more sessions or longer retention.
Free
- 25 sessions / month
- 7-day session retention
- Session replay
- Console capture
- Network inspector
- 1 workspace
Starter
- 200 sessions / month
- 30-day session retention
- Session replay
- Console capture
- Network inspector
- 3 workspaces
Growth
- 1,000 sessions / month
- 90-day session retention
- Session replay
- Console capture
- Network inspector
- Unlimited workspaces
Scale
- 5,000 sessions / month
- 1-year session retention
- Session replay
- Console capture
- Network inspector
- Unlimited workspaces
Common questions
-
Clairvio is built for SaaS teams where developers help customers troubleshoot issues. Publish help articles, collect support messages, and request a diagnostic recording when you need to investigate a reported bug.
Your next customer issue
Make it easier to understand.
Set up your support widget and capture a test reproduction with your team.
Get started free ↗